Refund & Return Policy

You can cancel an order before it has been dispatched by contacting us at info@handcut.in or +91 8077123263. Once an order has been packed and handed to the courier, it can no longer be cancelled.

• If your order arrives damaged, tampered with, or incorrect, report it within 48 hours of delivery.
• The fastest way: open Your Orders, select the order, and tap “Report an Issue”. Attach clear photos of the package and product — photos are required for damage claims.
• Our team reviews every report within 24–48 hours. Once approved, we arrange a free pickup of the item from your address — your refund (or replacement) is processed after the item has been picked up.
• You can also reach us directly at info@handcut.in or +91 8077123263.

As a food product, chips that have been opened or consumed cannot be returned unless they were defective on arrival. We are unable to accept returns based on taste preference.

Once your return is approved we schedule a pickup, and the refund is initiated after the item has been picked up — then credited to your original payment method within 5–7 business days. Shipping charges are refunded only when the return is due to an error on our side.

For any cancellation, replacement, or refund request, reach our support team using the contact details below.